Tips & Advice

Frequently Asked Questions (FAQs)

Do I have the right to select the shop that will repair my car?

  -Yes. In order to expedite your claim, select the repair shop; leave your automobile there; and notify your insurance agent or company.

Do I need to get three estimates?

–  No. Notify your agent or insurance company. Your insurance adjuster may need to inspect the damage. If your insurance company has a drive-in claims service and your car is safe to drive, you should call them for an appointment, take your car there, make sure you get a copy of the insurance adjuster’s estimate, and take it and your automobile to the shop of your choice.

Some insurance agents may tell you to get two or three estimates. Talk to your insurance adjuster first. Generally claims are handled by the insurance company’s claims department, not agents.

In some areas your insurance agent may be authorized by the insurance company to pay your claim. I he or she tells your to get two estimates, ask if he will pay your claim from his or her office. If “yes” is the answer, getting two estimates may speed up your claims payment. If “no” is the answer, talk to your insurance adjuster first.

Must I notify my insurance company before repairs?

– Yes, insurance policies require that you notify the company or your agent, make a report, and tell them where the damaged vehicle may be inspected.

Who pays the repair bills?

– You must arrange for payment. Your insurance policy states the insurance company will pay you less any deductibles or depreciation.

Who is responsible for repairs?

– The shop (i.e. we are). That’s why it is important that you select a repair facility that is properly trained and equipped to restore your automobile to its pre-accident condition.

If there is a problem with the repair job, who should you contact?

– First, the manager of the shop. If your problem is still not resolved, contact your insurance company claims manager. You may also want to contact the office of consumer protection.

If my insurance company fails to process my claim or pay the amount agreed upon, what can I do?

– First contact your insurance agent, then talk to the Branch or Regional Claims Manager of the insurance company. If that fails, then contact the Ohio Department of Insurance at 614.871.7777.

Need more info?

– No problem, just Contact us over the internet, or give us a call at 614.871.7777.

Your rights as a consumer

  It is important to know your rights when it comes to repairing a vehicle. Here are some things you should consider:

Safety

Imitation Parts = Unknown Collision Performance

Your vehicle was designed to meet all Federal Safety Standards. This design incorporates collision performance requirements which are important to your safety. Imitation parts may not be tested or certified by their makers, sellers or the insurance companies who want you to use them. Imitation parts cannot guarantee your vehicle will meet the specifications of the original manufacturer or the testing standards of the U.S. Government.

INSIST ON ORIGINAL FACTORY SHEET METAL

Quality

You paid for quality when you bought your vehicle. Tell your insurance adjuster you want to keep it that way.

Your insurance company may tell you that the imitation parts they want to use to repair your vehicle are of “like kind and quality.” Ask for a copy of the standards used to make these parts. Industry tests have revealed serious fit, finish, function and corrosion protection problems with imitation parts.

Be certain your car is as good after it has been repaired as it was before your accident. Using imitation parts may also void your new vehicle warranty for that part. Many states have passed laws which regulate the use of imitation collision parts. Some states give you the right of consent. Ask your body shop or car dealer about the laws in your state.

PROTECT YOUR INVESTMENT

Your car is more than just transportation, it is the second largest investment most people ever make. Be sure you get the original fit, finish, function and corrosion protection only original factory sheet metal can guarantee.

Your Freedom of Choice

DON’T LET YOUR INSURANCE COMPANY MAKE IT WORSE BY TAKING AWAY YOUR FREEDOM OF CHOICE. Here are some tips for dealing with your insurance adjustor:

  • Ask for a complete explanation of your repair estimate.
  • Ask the adjustor if imitation parts have been specified.
  • Many computerized estimates automatically select cheaper imitations.
  • Remember that selecting a repair shop is your choice, your adjustor’s recommendation may be the cheapest, but not the best.
  • If your adjustor refuses to pay for original equipment parts, contact your agent.
  • If your insurance company refuses to repair your vehicle with original factory parts, we recommend that you contact the office of your State Insurance Commissioner or your local consumer protection agency. The address and phone number of your State Insurance Commissioner can be obtained by calling 614.871.7777

Towmax Towing

Towmax towing is here to help people with they’re transportation needs. We work hard to provide the best and fastest service possible, especially when our friends at Auto Collision and Glass give us a call!

614.871.7777

Services

Auto Collision and Glass strives for excellences in auto body repair. The most important part to remember is that WE WORK FOR YOU!

  • Collision repair
  • Auto body repair and restoration
  • Insurance claim assistance
  • Frame and unibody repair
  • Mechanical and suspension repair
  • Painting and refinishing
  • Vehicle wash and detail
  • Free onsite and mobile estimates
  • Free towing available
  • Rental and Loaner cars onsite
  • Lifetime warranty

 

  • Insurance claim assistance
    • It’s not always easy to understand the insurance company, but rest assured that you’ll be assisted by reliable and knowledgeable professionals throughout the entire process. Not only will we help you start the claim, but we will make all the arrangements between you and the insurance company and help you understand and navigate your repair process. We work with ALL insurance companies directly.
  • Frame and Uni-body repair
    • One of the most important aspects of repair work when it comes to your car. With our state of the art Spanesi touch point measuring system we can guarantee to align your car back to factory specifications.
  • Mechanical and suspension repair
    • Performed by trained and certified ASE technicians.
  • water based paint and refinishing
    • We are a company that uses PPG Evirobase paint. Our mixing system is a Sartorius Envirobase High Performance mixing system, with a brand new state of the art professional down draft GFS Space saver Global Finishing Solutions paint booth. We can match any paint on any car to pre-accident condition.
  • After every repair our customers vehicles are washed and detailed in preparation of delivery. We want you to feel like you’re picking up a new car.
  • Free onsite and mobile estimates are provide to all of our customers. There will be no waiting around to receive your estimate
  • Free towing available to anyone of our customers. If you don’t have the time to drop off your Car/ Truck or SUV we will pick it up and drop it off for you. And if your car is not derivable our Tow Truck will be there in a moment’s notice.
  • Rental cars and Loaner cars are available on-site.
  • Auto Collision and Glass understands that not everyone has the finances available at the time of the accident That’s why we offer Financial assistance programs and Instant (in store) Rebates. Contact us today and ask how these programs can help you save.
  • ALL of our Body Work and Paint is backed by a Lifetime Warranty. This lets you have a piece of mind knowing that your car was repaired right the first time.

Discounts

Auto Collision and Glass has Instant Discounts Available for the following:

  • Military discount available.
  • Grove City Residents Discounts.
  • City of Columbus and State of Ohio Employee Discounts.

20% off up to $500.00 for all BODY and Paint work. This Rebate can be used with any Cash or Insurance Claim.

If you do not belong to any of these groups please feel free to contact Auto Collision and Glass at 614 871-7777 and as if any of our programs can be applied to you!

Depreciation Assistance program.

Financial Assistance program.

Call For Details!

Limited Lifetime Warranty

AutoCollision and Glass hereby provides a Limited Warranty on repairs performed by the shop. This Limited Warranty is valid only for as long as you own the vehicle stated herein, and is for the person to whom this Limited Warranty is granted and whose name appears herein and on the original work order. This labor only, fragmented four-part Limited Warranty, and stipulations pertaining to each fragmented part stated hereafter:

1. METALWORK: Auto Collision and Glass provides a LIFETIME UNLIMITED WARRANTY , from effective date stated herein, on all metalwork and framework, to include welding and appliaion of materials utilized in making collision repairs against cracking , flaking, pitting or deterioration, excluding rust repairs. The shop will repair, exclusing rust repairs, any metalwork warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of vehicle.

2. PAINTING, STRIPES AND DECALS: Auto Collision and Glass provides a LIFETIME LIMITED WARRANTY, from effective date stated herein, on painting related priming and painting work against solvent blistering, peeling, hazing, and excessive loss of pigmentation, and a LIMITED WARRANTY on the application and adhesion of decorative stripes and decals, excluding those defects which are caused by extreme environmental conditions to which the vehicle warranted hereby (excluding rust repairs), when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of vehicle.

3. MECHANICAL REPAIRS: Auto Collision and Glass provides a ONE(1) YEAR LIMITED WARRANTY, from effective date stated herein, on all mechanical repairs pertaining directly to original collision damage. The Shop will re-repair any mechanical assembly or component warranted hereby when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of vehicle.

4. PARTS: Auto Collision and Glass provides a LIFETIME LIMITED WARRANTY, from effective date stated herein, unless mfg. warranty is less or more, on new parts installed by or at the shop. (Please Note: Shop warranty does not exceed Mfg. Warranty.) The Shop will repair or replace any defective part warranted hereby when claim is made claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of vehicle.

LIMITED WARRANTY stipulations printed on the reverse side hereof are made a part hereof as though fully incorporated herein, and that said Shop agrees to be bound by each and every one thereof.

THIS LIMITED WARRANTY shall be null and void if the repair is altered, adjusted or tempered with by any person not authorized by Warranty Grantor. This warranty is not transferable.

SPECIFICALLY EXCLUDED:

a. Incidental costs, such as towing fees, car rental charges, travel expenses, or assemblied and componenets which are not specifically covered by this LIMITED WARRANTY, nor are consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during repair.

b. Rust through, and/or damage caused by rusting of interior or exteriornon-replaced panels is not covered.

THIS STATES ALL THE LIMITED WARRANTIES made by the Shop and contain the only promises for which it will be responsible.

CUTOMERS OBLIGATION: In order to obtain the benefits of this warranty, the owner of the vehicle must do the following:

a. Present the owners copy of this warranty document to the warrantor before requesting warrantable repairs or parts, and;

b. Have any warrantable repair adjustment or inspection made only at the premises of the warrantor during normal business hours.

ALL WARRANTIES implied by law, including the warranties of mechantability and fitness for a particular purpouse, are hereby limited to the warranty period herein and shall expire at the end of such period.